visuCONNECT C-Desk
Whatsapp Chatbot
● Integrated with Call Center Apps.
● Payment
● Answering FAQs
● Energy Sector Specific New Use Cases.
● Retail Sector Specific New Use Cases.
Call Center for the Hearing Impaired
● Call Center for Hearing Impaired
● Eligible for many Sectors, ie Energy, Retail, Insurance,Bank etc.
Knowledge Center
● FAQs
● User Quides
● Integrated with Ortus Call Center App.
● Responsive Screens
● Multi Language Support
● CMS
Portal
● Market Place Portal
● Admin Pages
● CMS Support
Insurance Package
● Video Expertising
○ Claim processing decrease from 30days to 5 minutes
● TeleHealth
● Risk Engineering
○ Automated risk questions
○ Remote Risk Management system
● Insurance ChatBot
● Insurance HelpDesk
Technical Service
● Video Exploration
● Avoid unnecessary visits to client site
● Identify needs for fix prior to customer site
● Potential to resolve in a single visit with prior video chats
● Guide client visually to help self serve
HR Service
● Chatbot answers routine simple questions of employees
● Send visa documents / social security / payroll info, etc
● Video interview and hiring
● AI Powered Interview Automization
● First Interview Process
● Interview Evaluation
● Semantic Analysis
● Simple visual connection between remote technician and customer via browser
● Technician sees and grasps customer’s issue immediately
● Technician uses AR tools to show customer how to address the issue
● Technician visually confirms that customer’s issue has been resolved
A modular and complete digital communication platform can help businesses to create new channels for customer engagement and satisfaction, utilizing technology and digitalization.
Features
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