visuCONNECT Call
What is the VisuCONNECT Call
VisuCONNECT Call is a dialer product that includes IVR, Dialer (predictive, progressive, preview), Answering Machine Detection, ASR, TTS, Agent Desktop (web or windows), CTI Integration (CRM PopUp), ACD, Queue.
Benefits
The operation in general has been brought into compliance with the scope of GDPR. The switchboard system was moved to VisuCONNECT Call. The efficiency and performance of agents has increased.
● Predictive, preview and progressive dialer
● Inbound and Outbound blending
● Live and Virtual agents are in one license
● Quality management
A modular and complete digital communication platform can help businesses to create new channels for customer engagement and satisfaction, utilizing technology and digitalization.
Features
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