visuCONNECT Desk AI

Live Helpdesk Peer to Peer Chat Pool Management

● Channel Based
● Bot Integration
● Dynamic Capacity Management
● Pool Direction

Auditor View Reporting

● Channel / Agent / Bot based
● Conversation History
● Performance Monitoring

Video Chat

Whatsapp / Facebook / Skype / Telegram Mobile SDK

AI Features

• AI Auto Messaging (Restricted LLM)
• Agent Messaging – Live Script Support
• Vector DB Integration – Search on Picture, PDF, Text
• Report & Analysis – Semantic Analysis, Customer Satisfaction Analysis
• Video Call Speech Analytics Functions

• Agent Live Script Support
• Rating, Categorization, Forbidden Words, KPIs

Solving

1. Remote instant assistance
2. Reduce inquiry resolution time
3. Multichannel handling
4. Increased Client Service cost
5. Need for digitalization
6. Customer satisfaction

Industry Practice Samples

● Insurance HelpDesk
● Video Expertise
● Risk Engineering
● Technical Service
● Video Exploration
● Remote Patient consultation
● Sales
● Remote visual sales