visuCONNECT Speech AI

Speech Analytics

Product scans the spoken text in the call center and converts it into text as;

● Realtime conversation and analytics
● 14 Multi Languages (English, French, Italian, Spanish etc.)
● Process Based Reporting Options

Benefits

● Ability to search for specific words / phrases
● Reporting on listened calls
● Can be categorized according to emotional state
● Generating more quality data with less effort
● AI Analytics Functions

Success Story

● Silence at the beginning of the call 25% improvement
● Silence 33% recovery
● 12% improvement in AHT
● Fast communication improved by 11%
● In-call silence 46% improvement
● Conflict speech reduced by 31%

Average Delivery Time 2-3 Weeks

Average Results 3 Days